Frequently Asked Questions.

Referral Reactor is a referral management platform that helps businesses collect, track, and reward referrals from customers, partners, and employees — all from one dashboard.

Click "Get Started" on the homepage and follow the sign-up flow. If you're joining an existing organization as a referral partner, use the invitation link or QR code your business sent you to sign up directly into their program.

Yes. Referral Reactor is available as a native app for iOS and Android, so referral partners can submit referrals, check their status, and get notified about bonus payments right from their phone.

No. Your partner list, referrals and messages are visible only to people in your organization. Other businesses on Referral Reactor can't see who your partners are. A partner who also refers to another business uses that business's program separately, and neither business sees the other's referrals.

Referral Reactor was founded by Eric Clark, who built it to run the referral program at Cleanup Services USA, his restoration company. Cleanup Services USA was later sold to private equity. Referral Reactor is a separate company, based in Cleveland, Ohio.

No. If a business shares its personal referral link with you, you can send a referral from that link without signing up, and you still get credit for it. You can also call or text the business and they'll enter it under your name. If you refer often, the free partner app (iOS, Android or web) lets you submit referrals with photos, follow every status change, message the business and see your bonuses.

After signing in, go to your dashboard and click "Submit Referral." Fill in the details about the person you're referring — name, contact info, and photos — then submit.

Your referral dashboard shows every referral you've submitted along with its current status. The business moves each one through New, Acknowledged, In Progress, Completed, or Cancelled as they work it, so you always know where things stand.

Yes. Referral Reactor includes built-in messaging, so you can start a conversation tied to a specific referral — or a general conversation with the business — right from your dashboard, without switching to email or text.

Reactor Pay is our built-in payout method and usually the fastest. Nothing is sent until the business approves your bonus. Once they do, it goes to the destination you choose: your bank account, PayPal, Venmo or Cash App. Timing depends on the payout provider and the method you choose.

Reactor Pay is usually the fastest option. Once the business approves your bonus, it’s sent to the destination you choose: your bank account, PayPal, Venmo or Cash App. Timing depends on the payout provider and method you choose. Some businesses pay through PayPal or Venmo directly, offer Tremendous so you can redeem a bonus for gift cards and other rewards, or pay by cash, check or company credit.

Recording bonuses you pay by cash, check or company credit is free. Sending them through Reactor Pay, PayPal & Venmo or Tremendous needs Payouts, with no limit on how many. Payment providers also charge their own fees per payout; cash, check and company credit have none. Bonuses you pay yourself and just record don't need Payouts.

Eric Clark built Referral Reactor to run the referral program at his own company, and he wants every business to have the same tools without a software bill. The company pays for itself through Payouts, an optional add-on businesses turn on in the app when they want to send bonuses through Reactor Pay, PayPal & Venmo or Tremendous. Recording bonuses you pay by cash, check or company credit is free.

Referral Reactor is free. Everything except the optional Payouts add-on is free, including unlimited referrals, partners, team members, integrations, the API and AI assistants, with no trial and no credit card. Recording bonuses you pay by cash, check or company credit is free too. Payouts turns on the payout integrations (Reactor Pay, PayPal & Venmo, Tremendous) for unlimited bonuses. If you pay bonuses yourself and just record them, you never need Payouts.

There's no trial because there's nothing to try before you buy. There's no trial clock and no credit card. You only add a card if you turn on Payouts.

A Super Admin can go to Settings → Plans & Billing and turn on Payouts. The price is shown there before you confirm. It takes effect right away, and then you can connect Reactor Pay, PayPal, Venmo or Tremendous under Settings → Payments.

No. Referrals are unlimited and free, and every referral shows its full contact details, notes and photos.

Payouts is month-to-month with no contract. A Super Admin can cancel anytime from Settings → Plans & Billing. Payouts stays on until the end of the current billing period, then turns off. You keep all your data and every other feature, and you can still record bonuses you pay by cash, check or company credit. If you need help, contact us at info@referralreactor.com.

Yes. From Settings, admins can add custom fields to the referral submission form, so you can collect exactly the details your business needs beyond the standard name, contact info, and photos.

You do. Your referrals, partners and messages belong to your business. Admins can export referral data to Excel or CSV from Reports at any time, for free.

Yes, and every integration is free to use. Jobber syncs both ways, built in: a referral creates a Jobber client and work request, and new Jobber requests become referrals. Albi, ServiceTitan, Housecall Pro, JobNimbus, AccuLynx, Encircle, HubSpot and other CRMs connect through Zapier, which needs a Zapier account. Sending referrals into your CRM works on Zapier's free plan; sending job updates back needs a paid Zapier plan. Zapier also connects thousands of other apps, like posting new referrals to Slack, and there's a full REST API and webhooks for custom integrations.